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A Guide to Payments in Lionbridge

I know many of you are confused and wanted to know more about the payments process in Lionbridge. Don’t worry. I will simplify the things for you.

I’ll discuss the most common queries related to Lionbridge payments such as

Let’s dive in and elucidate one by one.

How and when do I get paid through Lionbridge?

All payments are issued via Wire Transfer from their bank account to ours. Lionbridge pays to our bank account directly. There is no option for wallet transactions like PayPal or Payoneer.

They also don’t allow Paytm or UPI for payments since they don’t support International Payments.

As mentioned in the earlier post, the payment is cyclic. Usually, we will be paid on the 15th of every month.

Lionbridge payment cycles explained
When will I get paid?

For example, The work we did in January will be paid in March. Let’s be specific, the work which is done in January will be approved by the Project Manager by the first week of February, and invoices for the same will be generated by the 15th of February. Invoices are paid 30 business days from the day they generated. So, January invoices will be paid in mid-March.

Once Lionbridge processes your payment, they will send you an official remittance advice mail. It takes 3 – 5 working days after the email for the transfer to reach your account.

Billing DatePayment Dates
November Invoices 201910th January 2020
December Invoices 2019​11th February 2020
January Invoices 2020​13th March 2020
February Invoices 2020​10th April 2020
March Invoices 2020​12th May 2020
April Invoices 202011th June 2020
May Invoices 2020​10th July 2020
June Invoices 202011​​th August 2020
July Invoices 202011th September 2020
August Invoices 2020​12th October 2020
September Invoices 2020​11th November 2020
October Invoices 202011th December 2020
November Invoices 202011th January 2021
December Invoices 202011th February 2021
An estimate of payment cycles in Lionbridge

Queries regarding Banks and payments

Will I incur bank charges? Are there any hidden taxes?

For the International vendors, Lionbridge bank with AIB (Allied Irish Bank). Lionbridge makes the payment for the full amount of the invoice. They incur the fee for making the payment; however, they do not cover the cost of receiving the payment. If our bank does not have a relationship with their bank, then a Routing Bank is needed to transfer the funds. A Routing Bank charges a fee that we must pay. If you contact your bank, they will be able to advise you on how much money the Routing Bank charges you, and they will be able to advise you if they apply a charge also. Charges will vary from bank to bank. On average, 10$ may be charged.

No, there are no hidden charges. Lionbridge pays the total amount.

Where should I provide my bank details? Can I change or update my bank account details?

Lionbridge uses different portals. The Supplier portal will maintain finance and Timesheets. On the Supplier portal’s homepage, we can see “update bank details option” Select your country and proceed with filling your bank credentials.

If I don’t have my bank account, can I use someone else’s bank details?

No. It is not allowed to route payments to someone else’s bank account. To receive payment for tasks completed, you must have a bank account held in your name. This is a requirement of the program which was set out in the terms and conditions. Bank details uploaded in another person’s name will be deleted automatically by them. They may also ask to confirm your tax details during your first transfer.

For questions left unanswered, contact support.

How do you contact their support staff?

The Homeworker Support Portal is where you should contact Lionbridge if you have any queries. On the homepage, you can find the “Ask A Question” tab, select that option and ask them your query. The typical response period is 24 working hours; however, it may sometimes take up to 72 working hours.

Lionbridge support issues
Contact Lionbridge Support for any issues

What should I do if I encounter a problem during the process, who do I contact?

Never email them directly. Only use the Homeworker Support Portal for the queries you have. First, visit the portal and then classify your query, for example, classify the query based on which category it belongs to: like payments, quality, community, timesheets, etc.

Then enter your query, attach screenshots to explain the issue more fluently, and click on Submit. ​If you experience difficulty finding your bank on the Supplier Portal, even then contact them through the Homeworker Support Portal.

How much time does it take to earn 500$? How much can I earn?

A month. Yes, you heard it right. I made 500$ just in a month. Lionbridge is one of the legit ways to make money online. I started working with Lionbridge in the last week of April 2020. In that week alone I made 72$ and then In May I made 500$.

This is because Lionbridge has one of the best payment rates in the industry. I have signed up at several other sites but have always found the rates of Lionbridge to be the highest.

Some points to keep in mind

  • Lionbridge is NOT a passive income source. You are only paid for the work you do.
  • You are working as an independent contractor. You are not their employee (in legal terms). So the company will provide no additional benefits or perks it might give to it’s regular employees. This is kind of how Uber drivers and Zomato delivery guys work. They are contractors. (Search Google for “Gig economy” if you want to learn more about it.)
  • You can only work for 20 hours a week until and unless they ask you to work for extra hours. So, you can earn up to the number of tasks you get completed in 80 hours per month (20 hours per week).
  • All the communication with Lionbridge needs to be in English, so make sure you are familiar with it.
  • You can temporarily work from another location as long as it’s just for a short time. It shouldn’t be an issue, and as long as you are using a secure network. Moreover, you must work only from the country you were hired.
  • Due to the COVID 19 pandemic like the other crowdsourcing companies, Lionbridge was also experiencing barriers in the availability of tasks. Currently, they paused the recruitment process in India. They will start back the process soon, so keep checking their website daily.

Article written by: Ved Swaroop

34 replies on “A Guide to Payments in Lionbridge”

Amit Kumarsays:

Whats Use of Invoice. should i submit it? I dont get payment according to billing cycle on 12 Oct 2020

Yes the invoice should be submitted for each payment cycle. Maybe you weren’t paid because you did not submit your invoice. Contact support and explain them your situation.

An invoice is an itemized bill of your services. It contains the projects you worked on, and the payment you are expected to receive for each of them.

Nakshatra Raosays:

hello can you please upload a link to the homeworker support portal for the queries.
or is it the same as the supplier portal, i have been sending mails to their team regarding a query but there has been absolutely no response from their side.
i am starting to get worried if i’m even gonna get paid for my work so far.

Hi Nakshatra,
I don’t have a link for their Homeworker portal. Try finding the support email on the portal itself, or reply to any of the emails you might have received from them. But Lionbridge is a very reputed company and I am sure they won’t default on their payments.

Hi, How can I submit my invoice to them?

You don’t need to actually “submit” your invoice. Just fill in your timesheet (work hours) and they will take care of the rest.

what do i do if my invoice payment is low than my total earnings on the UHRS portal, its my first month the UHRS shows 84 USD and my invoice is only for 46 USD

Nakshatra Raosays:

Also, you’re articles are really helpful thanks for replying to my last comment

Your UHRS Report shows the earnings till date, whereas the earnings in your invoice are the earnings received by your contractor. There can be a lag of 1 week to 1 month in these earnings depending upon your contractor.
For example, if you earned 46$ in March, and the rest in April, UHRS will show your total earnings as 84$. But your contractor, who is paying you by Month, will show 46$ in your march invoice. The rest of the amount will be paid in the next invoice, don’t worry.

Nakshatra Raosays:

Ohh that makes sense ,
Thank you so much for clearing that out.
Appreciate your immediate help

I don’t think you need to do that manually for Lionbridge. Your invoice will be updated automatically on their end.

How do I make an entry in the timesheet?
how will my invoices be generated?
when is the invoices generated?

Hi Prabhat,
You do not need to make any entry in your timesheet. It will automatically be generated every month.

I think I read some where in FAQs that you don’t need to submit invoice they do it for us, I have another query I didn’t get exact swift code for my branch so according to the guiding I just attached my branch code to my bank account and provided nearest branch swift code. Can anyone help out

Yes you don’t need to submit invoice in Lionbridge. But LB is going through several changes (it has been acquired by TELUS International), and thus this guide can be outdated regarding that information.
As far as the SWIFT Code is concerned, you should be good.

I starter working on May, does that mean that I should just wait on June for my invoice to be processed and get paid on July? No need to upload anything on my time sheet?

I set my vendors name as my nick name but my bank account holder name is set by my gov id name so can I change my vendors name.

Yes, change that information. It can be problematic for your payments.

Sir,I have applied for uhrs in lionbridge and started working,but in supplier portal in bank details option,when I try to fill my details in bank details.Its not showing my City option.what should I do,can you help me out

I think the folks over at Lionbridge would be able to help you better. Go to their Homeworker support portal and raise a ticket.

What are the details required for receiving payments from Lionbridge?

Routing number??

Can i use the bank details provided by payoneer ( Not the payoneer email ) , to receive payment from them?

You need a Paypal account to receive payments from Lionbridge.
Routing number is a unique number, specific to banks. You can check your bank’s routing number on Google.
I don’t know the answer to that Payoneer query. Try hitting it up with their support.

Prateek Tiwarisays:

Is the lionbridge uhrs payment system is same as above. If yes, then I is there any form we have to submit for payments purpose.

Prateek Tiwarisays:

So, this means they will transfer my total earnings of uhrs directly on my bank account?

I’m getting payment every month..but this month its too late..today is 22 sep..so can u plzz guide me?what to do?

Sometimes payment can be delayed due to various reasons such as Bank holidays and stuff. Wait till the end of the month, and then contact Lionbridge support

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